Bollocks, Bugger, Feck, Arse.....
I am having a stressed Eric episode
I can feel a throbing in my head. my blood is reaching boiling point and i am about to explode.
Last week we had an order at the shop for 10 A3 frames for a local school. The order was taken by Fax, and I made the frames, with plastic instead of ghlass because they are to go in a school.
I cut the frames from ten inch lengthe of wood, mitred the corners, stapled them, cut the plactic, cut the backing board, fastened them together, put on hangers, individualy wrapped them in bubble wrap, all done by hand, a full days work.
Yesterday somebody from the school came to collect them, and we invoiced them for £150.
TYhis morning i take a telephone call from the school. A woman told me the frames were the wrong size, 'no, no, no.. A3, as asked for.'
'I wanted A2.' she said. 'these are too small.I have no use for these.'
'Buty you faxed an order for 10 A3 frames.'
'Yes, i left it to somebody else to type out the order and didn't check it. How soon can you do us the new fgrames, and would you be able to take theese off our hands?'
So because of HER mistake she wants US to be out of pocket?
I am sure a school could find more use for 10 A3 frames than us.
The fact that they are blue makeds it hard for us to use them for anything, and we do not sell ready made frames as a rule, we are a bespoke framers.
The problem is, they are a regular customer so we dont want to upset them, but it is clearly them that is in the wrong.
Old-Nick
Pro 
That is a problem for your sales person or some sort of manager to sort out no?
Not your problem really. I can understand your anger but all you have to worry about is a days wasted work (unless you can sell the frames to someone else) and having to do all the work again.
We have stuff like that happening here as well "It's not my fault I never got your invoices for three years, why should I pay the backdated charge - you got it wrong"
You just want to scream "do you think we decided to become a fucking charity and give away our services for free you twat!"
Working life is full of bollocks.